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Mastercard® Airport Experiences Provided by LoungeKey
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OCBC Wing Hang
Unlimited access to lounges offered by Mastercard® airport experiences provided by LoungeKey™
AIRPORT LOUNGE PROGRAM - MASTERCARD® AIRPORT EXPERIENCESPROVIDED BY LOUNGEKEY (“MCAE PROGRAM”)
1. As part of the benefits under the VOYAGE Credit Card Program, the Cardholder will have access to selected airport lounges and receive certain benefits and services pursuant to the terms of the MCAE Program. Details of such benefits and services can be found on airport.mastercard.com.
2. The Cardholder will be able to gain access to the LoungeKey participating lounges by presenting the Card, boarding pass and identify yourself as a LoungeKey customer. The lounge staff will check the validity date of the Card and match the Cardholder’s name with the boarding pass bearing the same date of the access. To redeem dining, spa and shopping offers, select your preferred offer and generate an offer code. Present the valid offer code to the cashier and redeem the offer.
3. The Cardholder will be entitled to unlimited complimentary visits to any LoungeKey participating lounges unless otherwise communicated via official communications from the Bank (including without limitation via SMS or updates on website). Visit by the Cardholder’s accompanying guest will be charged at a rate of US$32 per person per visit or such other rate as updated.
4. Participation by the Cardholder in the MCAE Program may be subject to such fees or charges as may be imposed by the Bank from time to time. In addition, the Cardholder agrees that he/she will be liable for all costs, expenses and fees (including without limitation, all taxes and levies) incurred in connection with the use of the MCAE Program.
5. The Cardholder agrees that access to the LoungeKey participating lounges is subject to the MCAE Program’s Condition of Use (the “Condition of Use”), which is available at https://airport.mastercard.com/en/conditions-of-use. The Bank has no control over the opening hours, facilities, service or personnel of any of the LoungeKey participating lounges in the MCAE Program. The Cardholder agrees that the said lounges are subject to the administrative procedures of the individual lounge operators and such procedures and the Condition of Use may be altered, changed or modified without prior notification to the Bank or the Cardholder. The Bank shall not be liable for all losses or damages suffered or to be suffered by the Cardholder directly or indirectly arising from or in connection with the use of the LoungeKey participating lounges.
6. All queries, complaints, requests for assistance and the like may be made to the Bank and these will be reviewed on a case-by-case basis. However, the Bank may not be able to answer to such queries, complaints, request for assistance and the like.
GENERAL
1. The benefits made available to the Cardholder pursuant to these Terms and Conditions are not exchangeable or refundable for cash or credit or in kind.
2. The Bank shall have the right to use agents, contractors or correspondents or any other third party as it deems appropriate in its sole and absolute discretion to administer and/or implement the Program and the Bank shall not be liable to any person for any act, omission, neglect, misconduct or fraud on the part of such agents, contractors, correspondents or third parties.
3. The Bank reserves the right to suspend, withdraw or terminate the Program at any time without notice. The decision of the Bank on all matters relating to the Program shall be final, binding and conclusive on the Cardholder, including without limitation, any decision on the eligibility of any person to participate in the Program.
4. The Bank may at any time at its sole and absolute discretion, without assigning any reasons therefore, delete, vary, supplement, amend or modify these Terms and Conditions by giving 30 days’ notice to the Cardholder. The Cardholder is deemed to accept and is bound by such variations, additions, deletions, amendments and/or modifications if the Cardholder does not terminate the use of the Card.
5. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of any brochure, marketing or promotional materials relating to the Program or the Cardholder Agreement, these Terms and Conditions shall prevail.
6. The Bank assumes no responsibility for any of the contents found on third party websites referred to in these Terms and Conditions, and shall not be held responsible or liable to the Cardholder for any loss or damages caused or alleged to have been caused by the use of or reliance on any content, products or services available on such websites. The Bank does not have control of such websites and the reference to any such websites in these Terms and Conditions does not mean that the Bank endorses the material on such websites or has any association with the owner thereof.
7. A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Ordinance of Hong Kong (Cap.623) (as amended from time to time) to enforce any of these Terms and Conditions.
8. These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong, and the Cardholder irrevocably submits to the non-exclusive jurisdiction of the Hong Kong courts.
9. In these Terms and Conditions, unless a contrary indication appears, words importing the plural include the singular and vice versa, and words importing a gender include every gender.
10. In the event of any discrepancy arises between the English and Chinese versions of this leaflet, the English version shall prevail.
Applicable Cards
DBS
With Mastercard® Airport Experiences, you can now:
- Access to 850+ lounges in over 400 airports worldwide (US$32 per person per visit)
- Savour up to 15% dining discounts
- Enjoy up to 15% off at retail stores
- Receive up to 15% off selected spa services
How to Access Your Benefits?
- Visit airport.mastercard.com and/or download the Mastercard® Airport Experiences mobile app to easily search for participating lounges, as well as view exclusive offers from airport merchants
- Sign up for a user account via the above-mentioned ways to generate your digital lounge access code, view your benefit entitlements, visit history, generate offer codes and more
- Present your DBS Black World Mastercard or your digital lounge access code, together with your boarding pass to access participating lounges. Please identify yourself as a LoungeKey member
How to Redeem Dining, Spa & Shopping Offers?
- Select your preferred offer and generate an offer code. Present the valid offer code to the cashier and redeem the offer
Remarks:
1. Offers vary by locations.
2. Photos are for reference only.
Offers are subject to terms and conditions. (https://airport.mastercard.com/en/conditions-of-use)
2024 Year-round Promotion Terms and Conditions:
1. Unless otherwise specified, the year-round promotion stated in this website ("Offers") are only applicable to the cardholders (“Cardholders”) of DBS Credit Cards and DBS Co-branded (excluding Business Card and Private Label Card) (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the “Bank”).
2. To enjoy the Offers, Cardholders are required to settle payment with Applicable Credit Cards.
3. Unless otherwise specified, Offers are valid from 1 January 2024 to 31 December 2024 (both dates inclusive).
4. Offers are applicable to DBS Black American Express Card cardholders only at outlets accepting American Express® card for payment.
5. Cardholders should confirm the Offers with the respective merchants before payment. Unless otherwise specified, the Offers are only applicable to the respective merchant outlets in Hong Kong.
6. Offers cannot be used in conjunction with other promotional offers or discounts and cannot be exchanged for cash or other goods or transferred.
7. Unless otherwise specified, the Offers are applicable to regular-priced items only and not applicable to fixed- priced, discounted, consignment, promotional, festive and designated items/services.
8. Advance appointment with mentioning of using the Offers during reservation may be required for specific merchants. Please call the respective merchants for details in advance.
9. Unless otherwise specified, the dining offers are not applicable to take-away items, set menu, discounted dishes, room services, meetings, private functions, banquets, catering services, happy hours, charge for tea and condiments and 10% service charge.
10. Specific merchant offers are not valid on public holidays, eves of public holidays, festive days, eves of festive days and black-out days as designated by merchants. Please call the respective merchants for details.
11. The prices stated in this website are for reference only; no notice will be made should there be any changes.
12. Offers are available while stocks last. The Offers are subject to terms and conditions of respective merchants.
13. The Bank is not the supplier of the products/services or the description, photos or reference price (if any) in relation to the products/services published in the website (which are intended to be for reference only). Any enquiry, claim or complaint in relation to the quality or availability of the products/services or the accuracy of any of the aforementioned information contained in the website shall be directed to the relevant merchants. The Bank shall assume no liability in respect thereof.
14. The Bank will not accept any liability for any loss incurred by the Cardholders should the respective merchants refuse to provide the Offers.
15. The Bank and participating merchants reserve the right to amend these Terms and Conditions as well as to vary or terminate the Offers. In the event of disputes, the decision of the Bank and participating merchants shall be final and binding.
16. The English version shall prevail if there is any inconsistency between the English and Chinese versions.
Applicable Cards
Bank of East Asia
Access to over 1,000 airport lounges in more than 130 countries/regions worldwide (US$32 per person per visit)
Up to 15% off on dining, shopping, and spa offers
*LoungeKey membership registration channels:
- airport.mastercard.com
- Mastercard® Airport Experiences mobile app
Remarks:
1. Cardholders are required to identify yourself as a LoungeKey member to the staff of airport lounge or merchant, settle the payment with a BEA World Mastercard and/or present a valid mobile app offer code (if applicable) to enjoy the offer. Boarding pass is also required for airport lounge privilege.
2. Does not apply to the BEA CENTENNIAL World Elite Mastercard or BEA Corporate Card.
3. Other Mastercard® Airport Experiences terms and conditions apply. Please click here for details. (https://airport.mastercard.com/en/conditions-of-use)
Terms and Conditions:
1. The offer (the “Offer”) applies to cardholders who settle any related payments in full with a BEA World Mastercard. The BEA CENTENNIAL World Elite Mastercard / BEA Corporate Card is excluded.
2. Offer cannot be redeemed for cash, gift certificates/vouchers, or other products/services, nor be used in conjunction with any other promotional offers.
3. All photos shown are for reference only.
4. All participating airport lounges are owned and operated by third party organizations. Cardholders are governed by the terms and conditions stipulated by each participating lounge.
5. The list of participating airport lounges is subject to change without prior notice, please visit airport.mastercard.com for the latest list.
6. No person other than the cardholder or The Bank of East Asia, Limited (“BEA”) will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce or enjoy the benefit of any of the provisions of these Terms and Conditions.
7. Airport lounge service is provided by Lounge Key Ltd (the “LoungeKey”). BEA makes no representation or guarantee as to the quality and availability of the products, services, or information provided by LoungeKey. BEA shall not be liable for any matters arising from or in connection with the products, services, or information provided by LoungeKey. Cardholders should direct any queries or complaints to LoungeKey.
8. BEA and LoungeKey reserve the sole right to vary or cancel the Offer and/or amend or alter these Terms and Conditions at any time with appropriate notice. In the event of any dispute, the decision of BEA and LoungeKey shall be final and conclusive.
Applicable Cards